Administrative Staff

The Administrative Support Division is responsible for providing assistance to all areas of operations within the department. Administrative Support is provided to departmental leadership, personnel, other agencies and the general public. The main focus of Administrative Support Personnel is to assist the department with all aspects of Administrative Services and Clerical Support.

The Administrative Support Division is usually the first point of contact for the general public seeking information. Any questions regarding the department may be directed to the Administrative Support Staff, they are able to either provide you with the requested information or put the citizens in contact with the appropriate departmental staff. The public can contact the Administrative Support Division for the following services:

• Fire Reports
• “Blue House Number Signs” can be ordered through the department.
• Information regarding protection class for insurance coverage.
• Provide general information regarding the department.

Assistance is given to each of the divisions within the department (Administration, Operations, and Training and Education). Areas in which assistance is provided include maintaining departmental records, compiling information, generating reports, and providing clerical support.

Administrative Support is provided to the department by Penny Clack. Mrs. Clack has been employed with the county over twenty years and she is responsible for the administrative support provided to the department, however she is not limited to these duties solely. The Administrative Support Staff works as a team to provide all duties necessary to facilitate the operations of the department are provided.

• Assist citizens and other customers of the department
• Answer phones and provide information
• Type correspondence and other documents
• Maintain a variety of files and records.
• Assists Insurance Agents in verifying I.S.O. ratings for locations within BarrowCounty.